better solution for your current business development
We think of business as a trust building exercise, and invest in customer relations to earn positive result.
Our scope of research explores the depths of technology to create real time analytical solutions.
We provide a range of flexible IT support packages to meet your needs, situation and budget
Only pay for the services you need. Perfect for growing businesses.
Sir/Madam
Customer relationship management (CRM) is the process of managing interactions with existing as well as past and potential customers. It is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers
In short It’s a system used to build and manage customer relationships.
Strategic CRM is concentrated upon the development of a customer-centric business culture. provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and the firm.
Customer Satisfaction is the leading predictor of customer loyalty and repurchase intentions.The best predictor of how likely a customer will make a purchase in the future is client satisfaction.
It's a point of difference:-
Customer satisfaction is seen as a crucial difference in a dynamic environment where companies compete for customers. In these cut-throat conditions, companies that excel are the ones that make customer loyalty a core element of their business strategy.
Reduces the turnover of customers:
A Global Customer Satisfaction Study found that price is not the primary reason for customer churn; it is actually due to the overall low quality of customer service level.This increases the lifetime value of customers
An InfoQuest study found that a 'totally satisfied client' produces 2.6 times more revenue than a' slightly satisfied client.' In comparison, a 'totally happy client' contributes 14 times more income than a' slightly dissatisfied client.Satisfaction plays a major role in how much income a client creates for your business.
Efficient organizations consider the importance of the lifetime value of customers (CLV). If you increase CLV, you increase the returns.This decreases derogatory word of mouth.
McKinsey found that an unhappy customer tells between 9-15 people about their experience. In fact, 13% of unhappy customers tell over 20 people about their experience.
Customer satisfaction is tightly linked to revenue and repeat purchases. What often gets forgotten is how customer satisfaction negatively impacts your business.
It’s cheaper to retain customers than acquire new ones:-
To attract new customers, it costs six to seven times more than it does to keep current customers.
Within your business, customer satisfaction plays an important role. It is not only the leading metric for assessing consumer satisfaction, recognizing dissatisfied customers, minimizing efforts and increasing revenue; it is also a key differentiation point that helps you to attract new customers in competitive market.
We have trained staff who interact with your customers get their feedback on their experience and the same information is collated and given back to you. In short it’s mining information and given to you with the information you make adjustments to better your output.
Try us to feel the difference in your sales.
Thanking you in anticipation.
Sincerely
Team ADES
Good customer service is what keeps customers around
Providing top-notch customer service is key to turning first-time customers into loyal customers.
Quality customer service involves understanding your customer's expectations and ways that your business can exceed those expectations.
ADES is a help-desk platform that connects your customer support team so it can effectively serve your customers with ease.
ADES, 36/2474-B
Azhakiyaparambil
St. Francis Xavier Church
Kaloor P O, Kochi
Kerala - 682017
+91 8086024100
